Customer Success Lead

We are looking for an experienced Customer Success Lead to join a fast-growing technology company expanding across Europe.

This is a player-coach role , combining hands-on ownership of enterprise accounts with management of a small team (2x CSMs) , with a clear path toward full people leadership as the team scales.

Based in Paris (hybrid working) , you will work with enterprise clients across France and international markets .

You can either come from a Senior Customer Success background or a Management background.

What You’ll Do

• Own key enterprise accounts , driving retention, renewals, and expansion
• Build trusted relationships with senior and C-level stakeholders
• Run business reviews and strategic success plans
• Lead and develop a team of 2 Customer Success Managers
• Coach, support, and help scale the CSM function as the team grows
• Partner with Sales, Product, and Support to improve customer outcomes
• Act as a customer advocate , feeding insights into product and strategy

What We’re Looking For

• 5+ years experience in Customer Success within a SaaS/tech environment
• Strong track record in enterprise account management, retention, and growth
• Some people management or mentoring experience preferred
• Confident working with C-level stakeholders
• Strong consultative and commercial mindset
• Experience with CRM tools (e.g. Salesforce or similar)
• Based in or willing to work hybrid in Paris

Why This Role

• True player-coach position with leadership progression
• Work for a true market leader
• Opportunity to build and scale a CS team
• Mix of strategic enterprise ownership + team leadership

If you have a passion for CS & want to lead a growing function, get in touch!