Customer Success Intern (Portuguese native)

Internship Portuguese native - Paris, France - 6 months - ASAP

Welcome to m19, a dynamic and innovative company aiming at mastering all about Amazon PPC advertising. m19 is providing cutting-edge advertising solutions, leveraging AI technology and machine learning strategies to drive unparalleled results for our clients. With a passion for liberty and a commitment to excellence, we empower brands to increase profitability while saving time on Amazon.

m19 is a Machine Learning technology that empowers brands to optimize their advertising campaigns on Amazon globally (ie. m19 is available in 15+ Amazon markets worldwide in North America, Europe, Middle East and Asia).

The team

We are a small team, coming from various horizons (France, Morocco, Ecuador, China, Japan...). We share values such as pragmatism, intellectual honesty, a strong wish for excellence and respect. You will be part of the Customer Success team.

You will:

As an Intern in the team, you will work with a portfolio of Brands, from bresil. You will onboard them and help them solve their business challenges. Thanks to your analytical skills and your service-oriented mindset, you will provide outstanding support and keep them loyal to our product.

Among your main responsibilities are:

• Onboard new Brazilian and Latin American customers and quickly drive adoption of the m19 platform,
• Identify opportunities for our customers to improve their Advertising performance and deliver best-in-class analysis and recommendations,
• Answer customer’s requests and help us standardize and automate the most common responses,
• Help us improve our product by collecting customer feedback and passing over these feature requests to the Product and R&D team.

We're looking for:

• 6-month internship with an opportunity to convert into a full-time position,
• Brazilian Portuguese native or bilingual speaker (mandatory),
• Good level of French or English to collaborate with the Paris team,
• Bac+2 / Bac+3 student (Business School, University, LEA, International Business…),
• Strong communication skills, empathy and a customer-first attitude,
• Genuine interest in the digital / Tech world — no heavy technical background required, motivation makes the difference.

Bonus Skills:

• Fluency in Spanish (to support other LATAM markets),
• Some knowledge of the digital advertising market and eCommerce (Amazon Ads, Retail Media),
• An experience in a client-facing role (customer support, retail, hospitality, sales) — even a small one,
• Curiosity for data and analytical tools.

What we offer:

• Join a team who has its heart set on building the best Tech in the market,
• Work in the center of Paris, close to the Champs-Elysées (55, rue La Boétie, 75008 Paris), in a building shared by many start ups,
• A flexible remote working policy,
• Work in a small team where communication is easy and cofounders are available.

Process & Financial compensation:

• Start date: ASAP
• If your resume is selected, you will interview with 2 co-founders. Both interviews will be conducted in English. Our process is relatively fast.
• Ability to convert into a full-time position
• 1200€/month+ bonus of 1200€ if you join m19 at the end
• Swile meal vouchers and mobility / transportation compensation
• Alan health insurance