Customer Success Intern – Internship

Overview

Actively contribute to the growth of Rue des Vignerons by managing our entire Customer Service function and proactively helping to improve it. You will have a dual role allowing you to be in contact with both our customers and our partners:

• Respond to requests from individual and professional customers, including event organization, group reservations, specific booking requests, answering questions, and providing guidance and advice.
• You will also ensure overall satisfaction for Rue des Vignerons customers.
• Strategic: assist in designing and implementing a structured customer service, including improving the customer journey, handling requests and producing reports, managing and using a CRM (HubSpot), and long-term tool improvements.
• Commercial relations: assist Account Managers in managing their partner portfolio, including monitoring and optimization, registration follow-up, updating winemaker profiles, and handling customer disputes.

Requirements

• You are dynamic, responsive, curious, and also organized and meticulous.
• You work independently but know how to collaborate within a team.
• You have a strong customer focus and a desire to do excellent work.
• You have strong writing skills and good spelling.
• You are comfortable speaking on the phone.
• You speak and write English.
• You are proficient in Excel and Google Sheets; some familiarity with HubSpot or Salesforce is a plus.
• You have an interest in wine and tourism.