Customer Success Intern

Customer Success Intern — MakiPeople

Internship (6 months)

• Paris
• Hybrid
• €1,400/month
• Master's Degree

About the Customer Success Account Management Team

The CSAM team at Maki delivers value, impact, and long‑term success for our clients. CSAMs ensure clients adopt MakiPeople's AI solutions and achieve measurable ROI, serving as trusted advisors and the main point of contact for customers. We manage a portfolio of enterprise clients across Europe, the Middle East, and beyond, moving quickly. AI is at the heart of our operations, not just a buzzword but everyday practice.

Your Mission

You will work directly with the CSAM team, gaining experience in the full customer success workflow: from analyzing client data to supporting QBRs and client communications. Beyond daily support tasks, we expect you to identify a need within the team, take ownership, build a solution, and leave a lasting mark.

Key Responsibilities

• Analyze client usage data to identify trends, opportunities, and areas for improvement
• Prepare reports, QBR decks, and presentations to support client conversations
• Use AI tools daily to enhance the speed and quality of your work
• Own at least one project from scoping to delivery that meaningfully improves the team
• Maintain accurate records across internal systems and contribute to team knowledge‑sharing
• Learn our AI hiring platform and help clients understand its impact
• Collaborate with Product, Sales, and Care teams to ensure an excellent client experience

Ideal Candidate

• Excellent written and verbal English – mandatory, as most client communication is in English
• A high level of French is a plus, but not required
• Proficient in using AI tools for work or studies, with the ability to explain how and why – more than having tried ChatGPT
• Self‑starter: you identify problems and propose solutions proactively
• Detail‑oriented, organized, and comfortable working with data
• Curious about AI and HR tech, and genuinely eager to understand how enterprise clients adopt new technology
• Currently enrolled in a Master’s program and able to obtain an internship agreement from your university

Your Growth with Us

As a small team, your contributions will be visible and impactful from day one. This is an opportunity to develop autonomy, problem‑solving, process design, client management, and AI workflow skills.

Your Benefits

• Competitive salary: €1,400/month
• Flexible hybrid working policy (Paris)
• Meal vouchers
• Team socials (weekly lunch & drinks, quarterly Maki Camps)
• WeWork offices in central Paris
• Supportive, international work environment

Vision

Give human resources more‑than‑human powers.

Mission

Build the conversational AI agent that liberates HR teams, advances organizations, and expands human potential.

Values

• Play to Win — Our ambition has no limits. We relentlessly aim high.
• Push the Boundaries — Innovation drives us. We adapt, evolve, and set new benchmarks.
• Trust is Earned — We hold ourselves to the highest standards of transparency and responsibility.
• Embrace Intensity — Speed and precision are central to our approach. We execute with urgency and purpose.
• Stronger Together — Success is collective. Collaboration and shared ownership are at our core.

Process

We aim to complete the entire process within approximately three weeks from your first step. We provide feedback at every stage, either through our platform or directly after interviews.

• Step 1: Mochi Conversational Screening (~15 mins) – An asynchronous, AI‑powered screen with logistics questions and two short behavioral questions.
• Step 2: Assessment on Maki (~35 mins) – A structured set of tests covering English proficiency, attention to detail, an AI proficiency exercise, and a results‑oriented interview.
• Step 3: Interview with the Team (45 mins) – A focused conversation covering your experience, earlier stages, and a forward‑looking discussion on your potential contributions.
• Step 4: AI Case Study (~60 mins, take‑home) – A short practical task that reflects real work in the role. You may use any AI tools you prefer.
• Step 5: Offer – If it’s a match, we move quickly.
• Step 6: Onboarding – We ensure you have everything needed to hit the ground running.