Customer Success Engineer, EMEA

Remote, France; Remote, Germany; Remote, Ireland; Remote, Netherlands; Remote, Spain; Remote, United Kingdom

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100 trust GitLab to ship better, more secure software faster.

*Fortune 500 is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab.

An overview of this role

The Customer Success Engineer (CSE) role provides deep subject matter expertise on GitLab technical and product solutions and best practices. CSEs provide customers with technical guidance, go in-depth on use case implementation, and demonstrate the value of GitLab product capabilities.

What You’ll Do

• Engage with customers via Zoom calls and emails, in a technical consultancy and advisor role during the post‑sales process while providing technical and solution guidance.
• Provide technical, architectural and best‑practice guidance.
• Drive the achievement of measurable value (business outcomes), leading to product adoption, renewal, and expansion.
• Align with Account Executives and Renewals Managers to provide customer‑facing subject‑matter expertise based on the customer’s business objectives.
• Focus on solution‑based programs that are customized to fit an individual customer’s needs.
• Develop and collaborate on customer workshops, demos, and other enablement.
• Maintain specialty competency in one or more technologies related to GitLab’s market focus through activities such as training, certification and creation of working examples for reuse internally and by customers and partners.
• Continuously improve professional skills with a focus on personal mastery and team learning through activities such as training, reading and seeking mentorship from others.
• Contribute to our docs, YouTube channel, and other enablement programs such as the Digital Journey.

What You’ll Bring

• Experience with a GitLab use case (SCM, CI, CD, DevSecOps, Agile Planning) to provide in-depth customer guidance and enablement.
• Proficiency using DevSecOps tools or highly technical tooling in adjacent fields.
• Specialize in GitLab use cases to provide in-depth guidance and enablement to customers of all sizes, including large enterprise organizations.
• Technical experience in development or systems engineering.
• Demonstrated capacity to clearly and concisely communicate about complex technical, architectural, and/or organizational problems and propose thorough iterative solutions.
• Have demonstrated the ability to become a trusted technical advisor to customer and business leaders.
• Exceptional verbal, presentation, and written communication skills.
• Excellent time management and ability to work with several different teams at any given time.

Country Hiring Guidelines

GitLab hires new team members around the world. All of our roles are remote, but some roles may carry specific location‑based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.

Equal Employment Opportunity Statement

GitLab is proud to be an equal‑opportunity workplace and an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active‑duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.