Customer Success Engineer

About the Role

LumApps is an AI-powered Employee Hub that supports companies in their digital transformation of communication, collaboration, and engagement with customers, partners, and employees.

Our mission is to make people feel that they belong and have a purpose.

As a Customer Success Engineer (CSE) you will be the technical backbone of the Customer Success organization, bridging the gap between complex engineering solutions and strategic business value. Your mission is to ensure our enterprise customers successfully integrate, extend, and optimize the LumApps platform within their digital workplace ecosystem.

Responsibilities

• Guide enterprise clients through technical onboarding, ensuring seamless integration with their existing IT infrastructure.
• Create and maintain custom solutions and scripts using Python to automate data migrations, develop API integrations, and build bridges between LumApps and third–party tools.
• Collaborate with Product and Engineering teams to advocate for client needs and give feedback on API documentation and feature requests.
• Translate business requirements from HR or Communication departments into technical specifications and scalable solutions.

Qualifications

• Strong proficiency in Python for automation and data manipulation.
• Solid understanding of web technologies (HTML/CSS, JavaScript/React) and SaaS architecture.
• Extensive experience with REST APIs, authentication protocols (OAuth, SAML), and webhooks.
• Knowledge of Google Workspace or Microsoft 365 environments is a significant plus.
• Native or bilingual proficiency in French with professional fluency in English.
• Ability to explain complex technical concepts to non‑technical stakeholders with empathy and clarity.
• Logical problem‑solving mindset and adaptability to a fast‑paced SaaS environment.
• Proactive initiative, autonomy, and capability to identify potential bottlenecks before they become critical issues.

Benefits

• Hybrid work model – 2 days at the office, 3 days remote.
• RTT days – 10 extra days off per year.
• Meal vouchers and free snacks & coffee.
• Yoga classes – mindful break in the Paris office.
• Supportive parental leave and family moments.
• Health insurance (ALAN) – 60% covered plus full life & disability cover.
• Afterworks, team celebrations, and seasonal parties.
• Equipment of your choice.
• French & English lessons, professional development, and access to Leeto CSE.

We aim to celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from candidates of all backgrounds, identities, and experiences.