Customer Success & Development Manager

Join us as a CS&D Manager and take ownership of a large portfolio of client groups, driving activation, retention, and revenue growth for Qonto's largest volume segment. You'll work at the intersection of data, relationship management, and commercial impact, using AI-powered dashboards and Salesforce signals to stay one step ahead of your clients — all under the guidance of Guillermo, our CS&D Team Lead.

What you'll do

• Own a high-volume client portfolio end-to-end: You’ll drive account activation, retention, and revenue growth across Qonto's largest and most strategic client segment.
• Turn data signals into action: You’ll work from CRM alerts and AI-powered dashboards daily — moving fast on the accounts that need you most, before they slip.
• Keep clients active, engaged, and growing: You’ll balance reactive problem-solving with proactive outreach, making sure every account stays healthy and every revenue opportunity gets seized.
• Run commercial campaigns that convert: You’ll design and execute targeted outreach initiatives — credit offers, product adoption pushes, payment conversion — and see them through to results.
• Help build something from the ground up: The portfolio management approach is still young — you’ll shape the playbooks and processes that define how this team operates at scale.

What we’re looking for

• Customer focus: You put clients at the centre of every decision — you listen actively, anticipate needs, and treat every interaction as an opportunity to build trust and long-term loyalty.
• Portfolio-scale experience: You’ve managed large volumes of client accounts in a B2B context — fintech, banking, B2B SaaS, or a similar environment.
• Data-driven execution: You’re comfortable using CRM signals and analytics dashboards to prioritize and act — you let the data guide you.
• Commercial mindset: You’ve grown revenue from existing accounts through outreach, product adoption, and upsell — reactive support isn’t enough for you.
• Composure under pressure: You’ve handled difficult account situations (suspensions, churn risk, escalations) and stayed calm, solutions-focused, and professional.
• AI-native approach: You already use AI tools to work smarter — whether to draft outreach, analyse data, or find patterns in your portfolio.

What we can offer you

• Everything to build, nothing set in stone: The Tier 2 portfolio management approach launched in March — you’re joining at the beginning, with real influence over how things are done.
• Access to senior decision-makers: Your clients are CEOs and CFOs of growing businesses — every call is a conversation with someone who matters.
• A modern, AI-powered toolkit: Qonto has invested in AI dashboards and automation so you can spend less time on admin and more time on impact.
• A team that spans Paris and Barcelona: You’ll be part of a 9-person team that meets regularly and works with genuine autonomy.

Your future manager

You will report to Guillermo Cordoba who leads the CS&D team at Qonto. He builds the team across two cities and is focused on turning portfolio management into one of Qonto's key commercial levers. He provides context and tools, then trusts the team to execute.

At Qonto, we understand that true diversity isn’t just about ticking boxes on a hiring checklist. Apply regardless of the boxes you tick — who knows? You may have the missing piece of the puzzle we’ve been searching for all along.