Customer Success Consultant, ADS

Customer Success Consultant (Data Science): Supporting corporate customers in adopting and integrating Elsevier’s data, semantic enrichment, and ontology solutions with an accent on customer enablement, data delivery, and workflow integration. Focus on translating customer goals into use cases, troubleshooting data and integration issues, and driving value realization in a hybrid environment.

Location: Hybrid work from Amsterdam, Paris, Frankfurt

Company

Global leader in information and analytics supporting science and healthcare through innovative data and technology solutions.

What you will do

• Partner with account managers and leadership to drive adoption, value realization, and renewal readiness.
• Lead onboarding, training, and workflow enablement for customer user groups.
• Advise on best practices for data usage, integration, and delivery including APIs and flat files.
• Coordinate migrations, upgrades, troubleshoot and resolve data delivery and workflow issues.
• Collaborate cross-functionally with product, delivery, and professional services teams to meet customer needs.
• Maintain accurate account health records and log activities in Salesforce.

Requirements

• Must have a Master’s degree or equivalent experience in data/information science, computer science, engineering, or life sciences.
• Experience enabling enterprise customers to adopt data, semantic enrichment, ontology, and analytics solutions.
• Strong understanding of data delivery, metadata standards, ontologies, knowledge graphs, and ML/AI data readiness.
• Proven ability to translate customer goals into use cases and workflows with strong consultative communication skills.
• Experience troubleshooting data access, quality, integration, and coordinating migrations/upgrades.
• Proficiency with Salesforce/CRM tools and willingness to travel as required.

Culture & Benefits

• Flexible hybrid work pattern with remote and office options.
• Flexible working hours to support work/life balance.
• Health care plans, family benefits, life assurance, and retirement plans.
• Access to learning and development resources.
• Inclusive, agile, collaborative, and innovative work environment.