Customer Succes Manager - Mid Market (H/F) - CDI

Your Role at Najar

• Establish a trusted relationship with each assigned client and act as an advisor to clients to ensure they’re using the product effectively and make their project a success
• Serve as point of contact for renewal conversations, managing contractual and billing inquiries from clients
• Coordinate and lead the various internal teams involved in projects: Product, Procurement, Sales, Marketing, etc
• Drive and define the establishment of measurable goals and other success indicators to support the client in achieving their goals
• Identify and develop new and expanded use opportunities within existing customer portfolio

What We’re Looking For

• You have at least 3 years experience working within client-facing roles
• You are used to doing cross-sell and up-sell on your own
• You have a first experience in a Saa

  S B2B industry and a deep understanding of the Saa

  S ecosystem
• You speak both French & English fluently (spoken and written)
• Empathy for our clients and an ability to quickly build rapport with those around you
• A highly organized approach to your work, with meticulous attention to detail
• Nice-to-have: You have a first experience in an early-stage company