Customer Solutions Engineer

Requirements

• Fluent in English — mandatory (written and spoken)
• Additional European language is a plus
• Linux Expertise: 5+ years of hands‑on experience with Linux/UNIX system administration, including managing large‑scale distributed environments
• Hardware Knowledge: Strong understanding of x86 platforms, RAID architecture, and file systems
• Storage Experience: Familiarity with NAS, SAN, RAID, distributed file systems, object storage, RESTful APIs, and Amazon S3
• Networking Skills: Solid grasp of low‑level networking (TCP/IP, bridging, bonding, VLAN)
• High Availability & Containers: Experience with distributed systems, load balancing, cloud platforms, and container technologies (Docker, Kubernetes)
• Production Environment: Knowledge of web servers, backups, email systems, package management, and monitoring in large‑scale production settings
• Scripting & Automation: Proficiency in scripting (Python, Perl, Shell) and automation tools (SaltStack, Ansible)
• Development (Bonus): C/Java development skills are a plus
• ITIL & Tools: Understanding of ITIL Problem and Change Management processes and experience with Atlassian tools (Jira, Confluence)
• 10+ years of hands‑on experience in infrastructure, systems administration, or storage engineering roles
• BS or MS degree in Computer Engineering, Computer Science, or equivalent
• Proven track record of customer‑facing professional services delivery or consulting (on‑site and/or remote)
• Fluent English is mandatory (written and spoken) — additional European language is a strong plus
• Based in Paris / Île‑de‑France, with availability for approximately 30% travel across France and Europe
• Eligibility for mandatory background security screening (required for access to certain secure customer environments)

What the job involves

• Reporting to: Team Manager
• The Customer Solutions Engineer (CSE) is a senior technical role responsible for deploying, integrating, and optimizing Scality solutions at customer sites or remotely, depending on customer requirements
• With a minimum of 10 years of hands‑on experience in infrastructure and storage environments, the CSE acts as the primary technical point of contact throughout the post‑sales journey — from initial deployment to ongoing optimization
• This position is based in the Paris region (Île‑de‑France), with a hybrid work model requiring a minimum of 2 office days per week, and approximately 30% travel across France and Europe
• As part of the Customer Success team, the CSE provides integration, consulting, training, post‑sales professional services and support during the delivery process, for our growing list of customers
• As secondary objectives, the CSE interacts with the product organization to discuss new features required by customers. He/she coordinates customer and internal interactions for specific accounts where extended services are provided in addition to standard support
• Documentation: Create, update, and maintain high‑quality technical and business documentation, including process, customer architecture, and configuration details after changes
• Communication: Present complex solutions in a business‑focused way, set clear expectations, and track action plans—distinguishing Scality’s responsibilities from customer obligations
• Customer Focus: Listen actively to understand and address customer needs before proposing solutions; ensure alignment and acceptance of action plans and outcomes
• Relationship Management: Build positive relationships with internal (e.g., sales) and external (e.g., service providers) stakeholders
• Multitasking: Manage multiple tasks and projects simultaneously, planning service activities from preparation to handover, and documenting lessons learned
• Quality & Accountability: Deliver work to high standards, seek help when needed while maintaining ownership, and adapt to challenges with minimal supervision
• Problem‑Solving: Analyze issues by identifying gaps between desired and actual outcomes, validate problems with customers, and select effective solutions
• Team Collaboration: Share knowledge through documentation, coaching, and cross‑team support (e.g., CSEs, engineers, project managers, sales)
• Flexibility: Adapt to evolving needs and participate in on‑call duties (nights/weekends) and outside of business hour work as required
• Project Management: Knowledge of project management principles, driving post‑sales customer interactions and project delivery
• Customer Liaison: Serves as the primary contact for customer delivery within Scality, ensuring accountability for project quality and timelines
• Stakeholder Communication: Maintains clear and effective communication with all stakeholders, including customers and Scality teams