Customer Solutions Consultant - French Market

Customer Solutions Consultant – Responsibilities

• Defining and implementing a tailored activation strategy for each client (resolving complex issues, setting up configurations to meet new needs, etc.).
• Ensuring that Agicap creates maximum value for them and realizes their return on investment (ROI).
• Maintaining and developing the use of the solution and new features among our clients.
• Actively participating in the identification and qualification of upsell opportunities and recommendations.
• Helping business leaders manage their companies.
• Contributing directly to the development of our product by conveying client feedback to the technical and product teams: you are the voice of the client.
• Sharing your expertise and ideas to improve team performance.

Qualifications

• You have a degree from a top business school or engineering school (Master's level, Bac+5).
• You have strong customer relationship skills: you have between 1 or 3 years of experience in customer relations (ideally as a Customer Success Manager in Saa

  S, with experience in Fin

  Tech being a bonus).
• Or you have strong financial skills: you have 1-3 years of experience in financial audit, management control, or in implementing financial tools (such as ERP accounting, management, or treasury systems).
• You have an excellent level of French and are able to lead full business conversations.
• You are capable of multitasking and managing changing priorities within tight deadlines.
• You enjoy challenges and strive to exceed your goals.
• You are eager to move quickly, to meet with our users frequently, and to pick up the phone to help them.
• You love advising, arguing, and convincing.

Benefits

• An attractive salary package.
• Swile meal vouchers.
• New 1000 m² offices at Gare de Vaise (Lyon).
• A highly educational and empowering entrepreneurial environment with a lot of autonomy.
• A daily challenge working with SME leaders and CEOs.
• A dynamic and passionate work atmosphere with a true team spirit to help Agicap take off in France and then internationally.
• 2 days of remote work (after the trial period).