Customer Service Manager – Cybersecurity

• Operational management of support, maintenance and administration services for various security solutions
• Participation in administration, monitoring and upgrades of solutions
• Participation in support activities and maintaining infrastructures in operational condition
• Managing client relationships
• Coordinating activities with the rest of the team
• Leading review and follow-up committees
• Identifying and managing project risks
• Managing relationships with stakeholders (clients, partners, other teams...)
• Ensuring service quality
• Prioritizing and triaging actions based on impact, urgency and criticality
• Acting as a technical subject-matter expert for specific technical areas

Requirements

• Master’s degree (or equivalent) with at least 10 years' experience managing client production infrastructures in a large-enterprise / major-account environment
• Comfortable communicating in French and English
• Strong experience in Windows system administration (Active Directory, DNS, DHCP, PKI)
• Good knowledge of production processes is a plus (ITIL, Change Management, Incident Management)

Core Competencies

Demonstrates extensive experience in operational management of security solutions, with a strong focus on client relationship management and technical expertise in Windows system administration. Proficient in both French and English, ensuring effective communication across diverse teams and stakeholders.

Highest-signal resume keywords

• Windows System Administration
• Client Relationship Management
• Project Risk Management
• ITIL Knowledge
• Bilingual Communication

Hard Skills

• Active Directory
• DNS
• DHCP
• PKI
• Production Processes
• Change Management
• Incident Management

Soft Skills

• Team Coordination
• Stakeholder Management
• Service Quality Assurance

Industry Keywords

• Operational Management
• Security Solutions
• Large-Enterprise Environment
• Major-Account Environment