Customer Service Manager

Job Overview

We’re looking for an experienced and dynamic Customer Service Manager to lead and evolve our customer service operation in France. This is a high‑impact leadership role where you’ll shape and deliver the customer service strategy, ensuring a seamless and high‑quality experience across the full customer journey. From Inside Sales through to Contracts and Project Management, you’ll drive operational excellence, continuous improvement, and make it easy for customers to do business with us.

Responsibilities

In this role, you’ll be responsible for improving customer satisfaction and NPS, delivering against key performance metrics, and embedding a customer‑first culture throughout the organisation. You’ll use data, market insights and forecasting to inform business decisions, while also driving improvements in processes, systems and ways of working. Working cross‑functionally, you’ll ensure a fast and accurate flow of information and play a key role in supporting wider commercial success.

As a leader, you’ll coach and develop a high‑performing team, creating a culture of accountability, engagement and continuous development. You’ll bring a strong commercial mindset, with proven experience in managing teams, alongside the ability to solve complex problems and lead change in a fast‑paced, matrix environment.

Qualifications

We’re looking for someone with strong experience in Customer Service or Sales leadership, with a track record of delivering performance and driving improvement. Experience within manufacturing or engineering environments would be advantageous, along with the ability to work effectively across cultures within a regional or international business.

Opportunity

This is a fantastic opportunity to shape the future of customer experience in France, make a tangible impact on business performance, and lead a team through the next phase of growth.