Customer Service Agent - Mercury 216

About WFS

Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business to customer delivery, and on-time flights while operating safely and securely. We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 164 airport locations, 18 countries, and on 5 continents. Are you ready to take off on your next career with us?

Job Summary

Responsible to greet and assist customers and ensure proper documentation and communication, internally and externally, for import operations.

Responsibilities

Prepare documentation prior to flight arrival or flight departure, review, organize, make copies and distribute accordingly.

Travel to Airport Operational Area (AOA) to meet flight upon arrival or departure of flight to retrieve or drop off flight documents.

Notify Broker or Freight Forwarder on the Master Airway Bill (MAWB) of shipment’s arrival at warehouse facility or on hold.

Provide assistance to customers arriving to retrieve their documents and freight.

Collect appropriate charges and document method of payment.

Process “Customs Out” (proof of delivery) for every transaction before the customer’s departure.

Assist in completion of MAWBS for over-the-counter shipments.

Confirm all bookin