Customer Service Advisor France

We are recruiting for a Customer Service Advisor & Stock Administrator in our France team at the Gennevilliers office in Paris!

What You’ll Be Doing:

• Process all local orders, returns and credits accurately and on time.
• Communicate proactively with customers and Key Account Managers via phone/email.
• Capture and analyse customer feedback and complaints.
• Support vigilance processes and provide management information.
• Maintain customer contract pricing in the ERP system.
• Work collaboratively within the Customer Service team; provide cover and support cross-training.
• Replenish warehouse stock and maintain safety stock levels.
• Pick, pack and ship orders promptly; maintain clean, safe storage areas.
• Oversee imports and liaise with import agencies.
• Prepare all stock documentation and perform stock checks.
• Manage delivery/courier scheduling and monitoring.
• Raise local purchase orders and coordinate with waste‑management providers.
• Drive continuous process and system improvements.
• Ensure compliance with all health, safety and quality procedures.
• Issue invoices, credit notes and statements; manage credit control and overdue accounts.
• Maintain and develop product knowledge through training and product testing.

What Experience & Skills You Will Need:

Essential

• Strong Customer service (senior profile) experience required (3 years minimum)
• Training in management such as Bac ES/STMG/BTS Gestion
• Able to work on own initiative, self‑starter and as part of a team.
• Ability to work to tight deadlines with accuracy and detail.
• Strong Excel skills
• Able to communicate verbally and in writing in French and English
• Experience in warehouse handling / goods packaging

Desirable

• Experience dealing with imported goods
• Proven track record in a customer service role in medical devices
• Graduate with an ambition to build a career in an innovative medical device company.
• Knowledge of ERP system
• Knowledge of Data protection, Cyber security, and anti‑money laundering policies

What We Can Offer You:

• Comprehensive benefits package
• Global appreciation platform to recognise colleagues around the globe
• Fantastic opportunity to work with highly talented teams and individuals and grow with the business
• Being part of an organisation you can be proud to work for changing the lives of millions of people!