Customer Service & Administration Assistant – 6-Month Fixed-Term Contract (f/m/x)

• Full-time
• Compensation: EUR 32000 - EUR 35000 - yearly

Company Description

Anton Paar is a global leader in the development and manufacture of high-precision measuring instruments for industry, research, and quality control. Present in more than 110 countries, the Group employs over 4,500 people and supports its customers with innovative solutions and outstanding service.

As part of a temporary reinforcement of our Service team, we are looking for a Service Administration Assistant (fixed-term contract – 6 months).

Reporting to the Administration Manager within the Service Department, you will be responsible for the administrative follow-up of after-sales activities and will support the technical teams in the day-to-day management of service interventions, contracts, and customer files.

You will act as a key point of contact between customers, service engineers, and various internal departments, thereby contributing to customer satisfaction and the quality of our services.

Job Description

• Manage the administrative follow-up of repair and service intervention files.
• Coordinate communications between customers, service engineers, and various internal departments.
• Ensure that information is accurately maintained and updated in our management systems.

Maintenance Contract Management

• Prepare renewal quotations and proposals for new maintenance contracts.
• Create contracts upon receipt of customer orders.
• Ensure the invoicing of completed services.
• Respond to customer inquiries by phone and email.
• Prepare and send repair quotations.
• Enter customer orders and ensure their follow-up.
• Process invoicing operations.
• Manage credit notes, equipment returns, and customs formalities.

Administrative Support for Technical Teams

• Manage equipment loan arrangements.
• Order spare parts required for service interventions and repairs.
• Assist with the administrative management of prevention plans and safety documentation.
• Ensure the quality and accuracy of data within the CRM system.

Qualifications

Education and Experience

• Degree-level qualification (Associate’s or Bachelor’s degree) in Business Administration, Administrative Management, SME Management, or a related field.
• Minimum of 2 years’ experience in a similar role (Sales Administration, After-Sales Service Administration, Customer Service, or Administrative Support).

Skills

• Proficiency in Microsoft Office applications.
• Knowledge of an ERP system; experience with SAP would be an advantage.
• Comfortable working with CRM systems.
• Strong written communication skills and a customer-oriented mindset.

Personal Attributes

• Well-organized with strong attention to detail.
• Responsive, with the ability to prioritize tasks effectively.
• Strong customer service orientation and excellent interpersonal skills.
• Team player with a collaborative approach.
• Reliable, self-motivated, and able to work independently.

Additional Information

What We Offer

• Position based in Les Ulis (91), France.
• Comprehensive training on Anton Paar tools and processes.
• Opportunity to join a dynamic team in an international environment.

At Anton Paar France, we value diversity and are committed to fostering an inclusive workplace. We welcome applications from all qualified candidates and encourage people with disabilities to apply. All applications will be considered based on skills, experience, and qualifications.