Customer Service Account Manager
Overview
Where do people love what they do, and being great at what they do?
At Swisslog, that’s where! Our teams are the heart of a world-leading Robotics company that’s harnessing the power of technology to shape the future of intralogistics. The result? We’re transforming performance and efficiency for customers across the globe, giving them the vital edge in their markets.
Responsibilities
Swisslog are currently seeking a dynamic Account Manager to develop and maintain the customer relationships in France. The position can be home based with travel to the customers and our office in Lyon when required. As an Account Manager, you will be responsible for managing and growing relationships with existing clients while identifying new business opportunities within France. You will act as the key point of contact between our customers and internal teams ensuring high levels of customer satisfaction.
- Manage and develop a portfolio of key accounts within the French market
- Identify upselling and cross-selling opportunities across our intralogistics portfolio
- Lead commercial negotiations and contract renewals
- Develop strategic account plans aligned with customer objectives
- Collaborate closely with engineering and operations teams to deliver tailored solutions
- Conduct regular customer visits and performance reviews
- Monitor market trends, competitor activity, and industry developments
Application Requirements
What you need to succeed
- Bachelor’s or Master’s degree in Business, Engineering, Supply Chain, or related field
- Experience in B2B sales, ideally within intralogistics, material handling, automation, or industrial equipment
- Strong understanding of warehouse operations and supply chain processes or technical engineering solutions
- Proven track record of managing complex sales cycles
- Excellent negotiation and relationship-building skills
- Autonomous, proactive, and results-driven
- Fluent in French and professional level of English
- Willingness to travel regularly within France