Customer Research Associate

Our team is growing

We are seeking a motivated and detail-oriented Customer Research Associate to join our team for a 6-month contract. This role supports the execution of research projects for luxury brands, covering both qualitative and quantitative methodologies. The ideal candidate will have strong analytical skills, a keen eye for detail, and a passion for delivering actionable insights.

Who We Are

Founded in 2006, we're proud to be a global business. From Shanghai to Paris, we have 12 offices and operate across four continents in 70 countries. We are home to over 250 professionals from around the world, working together to serve more than 230 luxury clients.

At CXG, we love to evolve, elevate, and transform experiences while bringing brand promises to life. We offer strategic solutions that impact performance and elevate the customer experience of some of the world's most iconic premium and luxury brands.

What you will be doing:

You will assist Senior Research Manager and Senior Research Executives in managing research projects for luxury brands and contribute to both qualitative and quantitative studies across multiple markets.

• Research Material Design: Help create questionnaires and discussion guides tailored to project objectives.
• Fieldwork Supervision: Monitor and control data collection progress to ensure quality and timelines are met.
• Data Analysis: Perform initial data checks, coding, and analysis to extract meaningful insights.
• Reporting: Design report decks, draft conclusions, and formulate actionable recommendations for clients.

Requirements

What you will bring along:

• Master degree in Marketing, Business, Statistics, or related field.
• 2 years of experience in international market research
• Strong interest in luxury brands and consumer insights.
• Knowledge of qualitative and quantitative research methodologies.
• Proficiency in MS Office (Excel, PowerPoint) and familiarity with data analysis tools is a plus.
• Excellent organizational skills and attention to detail.
• Ability to work collaboratively in a fast-paced environment.

What We Offer

• Exposure to high-profile luxury brand projects.
• Opportunity to learn and grow within a dynamic research team.
• Supportive environment fostering professional development.