Customer Relationship Management Manager

HCLTech is a global tech company with 225,000+ HCLTechies across 60 countries, offering digital, engineering, and cloud solutions. Serving major industries like Financial Services, Manufacturing, Healthcare, Telecom, and more, its 12-month revenue ending September 2024 was $13 billion.

HCLTech France: +500 HCLTechies. Offices: Paris, Lyon, Toulouse and Blagnac.

We are seeking for a Customer Relationship Management Manager to fill the position to join our team at a client’s facility in Paris, Île-de-France, France.

• 4 days onsite and 1 day remote
• Years of experience: 8+years

Overview:

Role ensuring alignment between business entities and IT services, acting as a strategic and operational interface.

Responsibilities:

• Act as interface between business and IT teams
• Translate business needs into technical requirements
• Support governance and coordination meetings
• Monitor service performance and reporting
• Facilitate communication and data collection
• Ensure alignment with strategy and standards

Mandatory skills:

• Strong communication and coordination skills
• Experience in IT environments
• Governance and stakeholder management
• Ability to translate business to IT
• Analytical mindset

Appreciated skills:

• International exposure
• Knowledge of IT processes

Join a multinational company offering endless opportunities in a dynamic, multicultural environment.

Why become an HCLTechie?

At HCLTech, we offer diverse opportunities to learn, innovate, and fast-track your career. You'll work with global clients and industry-leading experts, gaining access to mentorship and rewarding growth paths. Our people-friendly work culture fosters flexibility, leadership, and personal and professional growth, giving you the freedom to explore, experiment, and thrive.

We believe in doing things differently, offering hands-on training and coaching, and celebrating the passion and commitment of our teams. Discover the benefits of joining HCLTech:

• Global career opportunities and mobility.
• Flexible work environment supporting work-life balance.
• Exciting projects and upskilling opportunities to shape your role.
• Total wellbeing focus: Beyond professional growth, you’ll be able to collaborate with like-minded colleagues to drive meaningful impact through initiatives like our CSR Council, Diversity Council, Women Connect, and many more.