Customer Relations Area Manager, Professional

Responsibilities

• Develop and retain a high‑potential portfolio of professional customers
• Build trust‑based relationships and ensure a seamless customer journey for professional clients
• Analyze your portfolio and identify growth opportunities
• Monitor performance indicators and implement concrete improvement actions
• Drive the PRO strategy within the store and manage the C‑PRO team

Requirements

• Proven experience working with professional (B2B) customers
• Strong drive for challenge and results‑oriented
• Passion for serving others and a strong customer service mindset
• Demonstrated leadership and team spirit
• Rigor, strong organizational skills and analytical ability

Core Competencies

Demonstrates expertise in managing B2B customer relationships and driving growth through strategic analysis and performance monitoring. Exhibits strong leadership and organizational skills to enhance team collaboration and customer service excellence.