Customer Reactivity Analyst – Reactive Lab H/F

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Stellantis is a leading global automaker and mobility provider that offers clean, connected, affordable and safe mobility solutions. Our Company’s strength lies in the breadth of our iconic brand portfolio, the diversity and passion of our people, and our deep roots in the communities in which we operate. Our ambitious electrification and software strategies and the creation of an innovative ecosystem of strategic, game-changing partnerships are driving our transformation to a sustainable mobility tech company.

With industrial operations in nearly 30 countries, Stellantis could consistently exceed the evolving needs and expectations of consumers in more than 130 markets, while creating superior value for all stakeholders.

Within the engineering Electrical/Electronic Reactive Lab team in Poissy, the mission is to provide technical expertise for root cause identification of complex field issues through hands-on laboratory testing and advanced data analysis.

Key responsibilities

• Analyze and identify root causes of complex field quality issues impacting customer experience, including safety and 12V Battery topics.
• Perform system-level investigations with a transversal approach (cross-functional collaboration with Engineering, EE Architecture, Suppliers, Data, Quality and Aftersales).

2/ Vehicle Testing & Lab Activities

• Conduct hands-on investigations on vehicles.
• Perform tests and measurements in laboratory and real-life conditions.
• Use advanced instrumentation and diagnostic tools to capture and analyze data.

3/ Data Analysis

• Analyze and correlate multi-source data (OTA, vehicle definition & features, Aftersales claims) with test and measurement results.
• Identify system behaviors, anomalies, and failure patterns or signatures.

Technical skills

Instrumentation & Measurement

• Vehicle instrumentation (analog signals, CAN/LIN networks, ECU signals).
• Electrical measurements from µA to high-current systems.

Testing & Validation

• Design and execution of vehicle and laboratory test campaigns.
• Stress testing and failure reproduction methodologies.
• Validation of hypotheses through controlled experiments.
• Test protocol definition and result interpretation.

Diagnostics & Vehicle Networks

• ECU diagnostics and trace analysis.
• CAN bus and vehicle network analysis.
• Use of diagnostic tools, trace readers and diagnostic sessions.

Electrical & System Expertise

• 12V system analysis, including battery drain investigations.
• Component-level investigations on connectors, harnesses and electronics.
• Good understanding of vehicle EE architecture and power distribution.
• Knowledge of interactions between vehicle subsystems such as ADAS, powertrain and infotainment.

Profile

• Master’s degree (Bac+5) in engineering with a strong hands-on mindset and a clear interest in vehicle testing and operational activities.
• You are recognized for your strong analytical and problem-solving mindset. Curious and rigorous, you enjoy hands-on investigations, testing and experimentation to understand complex technical issues. Results-driven and customer-focused, you are comfortable working in cross-functional and international environments. You demonstrate clear communication skills, strong technical synthesis abilities, and an autonomous, proactive approach to your work.

At Stellantis, we assess candidates based on qualifications, merit and business needs. We welcome applications from people of all gender identities, age, ethnicity, nationality, religion, sexual orientation and disability. Diverse teams will allow us to better meet the evolving needs of our customers and care for our future.