Customer Product Success (Trainer)

Requirements

• Native level French and fluency in English
• Strong communication skills and ability to engage a wide variety of stakeholders
• Team player mindset: passionate, open‑minded, with a touch of humor
• Great stamina and flexibility in a fast‑paced environment
• (Desirable) Previous experience in similar roles (training, onboarding, customer success, implementation, support, sales)
• (Desirable) Experience working with a CRM (Salesforce is a strong plus)
• (Desirable) Interest in tech, hospitality, and partner enablement / product adoption

What the job involves

• Onboard and train The

  Fork Partners on The

  Fork Manager, our restaurant booking management solution (ERB)
• Ensure Partners adopt the tool on a daily basis, helping them streamline and improve their service management
• Guide Partners through their digital transformation, ensuring a smooth transition and strong engagement
• Generate interest by demonstrating the value and opportunities of upgrading their ERB
• Re‑train Partners on TheFork Manager and proactively propose refresh sessions whenever needed
• Continuously improve training techniques and identify best practices to maximize impact
• Guarantee an excellent Partner experience throughout the onboarding journey
• Bring structured feedback from the field to improve our ERB, in collaboration with the Product Team