CUSTOMER PORTAL PRODUCT OWNER H/F

Overview

Fonctions Support - Marketing & communication

CUSTOMER PORTAL PRODUCT OWNER H/F

By his/her expert ability to manage large scale international business projects, the CUSTOMER PORTAL PRODUCT OWNER is enabling a fluent user journey and user experience for GEODIS clients and prospects who come to the company's online platforms for booking, monitoring and managing their shipments. His/her main mission will be to coordinate actions of internal and external stakeholders and contributors of “MyGEODIS”, the common customer portal of GEODIS for existing and new clients. As part of this mission, the CUSTOMER PORTAL PRODUCT OWNER will prepare and run cross-functional and international workshops, help aligning business needs across the GEODIS network, coordinate with IT implementation & evolutive maintenance efforts, and intensively work on a fluent, easy, consistent and intuitive user journey for visitors of the platform coming from the GEODIS website. Customer portal product owner will be reporting to the Director Sales & Marketing Tools & Digital Customer Experience.

Responsibilities

• Support the Director Sales & Marketing Tools & Digital Customer Experience to develop, evolve and enhance the road map of the MyGEODIS project
• Act as a Project manager
• Prepare and facilitate workshops and secure workshop outcome follow-up
• Ability to work in large and matrix group
• Provide workshop, tool and process documentation
• Coordinate implementation efforts with the involved IT teams
• Gather, capture and streamline project input from the involved teams across the functions and geographies of GEODIS
• Engage in platform UX
• Ensure the coherence of the customer journey across the different online presences of GEODIS, particularly for MyGEODIS and geodis.com
• Support the creation of User Stories/Use Cases for the development backlog
• Perform User Acceptance Tests for newly developed features
• Manage the project communication: internal project team communication and company-wide communication about the project, including content writing and distribution
• Provide on-going project status reporting

Qualifications

• Master's Degree (BAC+5) in a digital, marketing or management field with Minimum 10 years experience in digital transformation projects of large/international companies
• Minimum 5 years experience as a Product Owner and Project Manager
• Consultancy background/experience is a plus
• Team leader spirit – while having no own direct reports to manage in this project, the ability to motivate, encourage and steer a network of contributors and stakeholders is essential
• Detailed follow-up mindset while keeping the macro view & project objectives in mind
• Ability to identify cross functional interdependencies
• Ability to work autonomous with short delays when needed
• Background on SalesForce and Pardot is a plus
• Background in Supply Chain/Transport/Logistics is a plus
• Change management experience is a plus
• Fluent English is a must
• Travel might be required occasionally
• BAC+5 / MASTER

Langues

English: Fluent