Customer Onboarding Manager

Can you help us change the world?

It's true. At Mews, we dream big. As a Hotel Tech unicorn valued at $1.2b, we're propelling new-generation cloud technology within global hospitality. With our industry-leading property management solution
,
we're enabling the world's most revolutionary hospitality brands to accelerate their digital transformation.

We're on the lookout for ambitious, tenacious and passionate people who want to join the next generation of innovators and disrupt the hospitality industry with us. Sound good so far? Keep reading and tumble down the Mews rabbit hole...

About the role

First things first: you want to know what you're actually applying for. It's impossible to capture every nuance of a role – especially at a rapidly growing company like Mews – but if we had to distil it down to a job description (which we do because this is a job description), it would be this:

As our Customer Onboarding Manager you should be a smart, articulate and outgoing individual who loves teaching, training & all things hospitality related. We would prefer if you had some experience in any of the hotel, travel or global distribution industries but we particularly want someone who is able to clearly and enthusiastically transfer their deep knowledge to both clients and colleagues.

You'll get to engage with some of our largest and most important clients in order to test your skills in the large and diverse world of hospitality. You have proven you can manage relationships with smaller clients while ensuring their success and improving their Mews product usage. Or, similar experience in the world of hospitality.

Your mission, should you choose to accept it:

• Leading medium and high value clients, as well as Enterprise Groups of properties through the onboarding process
• Conducting training courses on the use of the Mews Hospitality Cloud" for new and existing customers and/or Mews employees
• Liaising with customers via video conferencing and email to educate and motivate them throughout the onboarding process
• Develop and maintain training courses via web cast, video and/or our online classroom
• Ensuring existing training programmes meet and/or exceed customer needs
• Coordinating/facilitating ad hoc (online) training sessions during Onboarding process
• Consulting hotels proactively on ways to improve usage of the Mews system

You'll be a great fit if you bring a few of the below with you:

• Higher Education preferably in Hotel Management/IT/Travel Business
• Fluency in Italian and French
• Ability to work in a fast-paced company and ready to work both independently or as part of a team
• Outgoing, social and ready to communicate with colleagues, clients and partners across various countries and at different organizational levels
• Ability to take feedback, learn quickly and adapt to new situations
• We love collaboration and ideas so being able to share fresh ideas and suggestions in order to move the company forward is key
• A genuine interest in innovative software and disruptive tech
• Experience with project management, training and onboarding

Everyone is welcome at Mews

We're an equal opportunities employer. To reimagine the art of hospitality, we need teams that represent our global and diverse customers and users. Our differences make Mews, so we welcome people of all backgrounds and identities to work with us. We embrace different perspectives, encourage trying new things and want everyone to feel safe bringing their authentic self to work. If this sounds like you and you're ready to join a global, innovative and exciting community, we'd love to hear from you.

One very important note: don't hold back. Even if you don't meet 100% of the criteria listed in this job description, we still encourage you to apply. We believe everyone should have equal access to opportunities and we're committed to providing an inclusive experience, so please
let us know
if there's anything we can do to support you during the application process. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, disability, or any other protected characteristic. We can't wait to hear from you.