Customer Experience Product Owner CONSULTING Clichy-Levallois

Role Summary

Become the driving force behind our omnichannel strategy and the guardian of customer satisfaction. As a CX Product Owner, you are the linchpin of our transformation, bridging the ambitious requirements of our business units and the technical realities of IT integration.

Your Achievements

• Vision Leadership: Define and drive the CX product roadmap in close collaboration with business units.
• Design & User Stories: Translate customer journeys (Self‑care, Chat, Voice, Digital) into detailed technical specifications and actionable user stories.
• Backlog Management: Prioritize development tasks by balancing business value, operational urgency, and technical constraints.
• Technical Interface: Collaborate daily with development teams and integrators to resolve roadblocks.
• Testing & Quality: Oversee the UAT phases and ensure the delivered solution fully meets the commitments to end customers.
• Performance Analysis: Track satisfaction KPI (NPS, CSAT) and efficiency metrics to continuously iterate and improve the product.

Technical Skills

• Customer Relations: Understanding of digital customer journeys, contact center tools, and omnichannel strategies.
• Dual Expertise: Ability to communicate in both business and API/integration domains.

Personality

• Diplomat: Knows how to say "no" constructively to keep the product cohesive.
• Analytical: Enjoys breaking down complex processes to simplify them.
• Team Player: Serves as the link that unites teams around a common goal.

Experience & Education

• Education: Five‑year degree in business school, engineering school, or master’s in digital studies.
• Experience: Proven Agile Project Management (Scrum, Kanban) experience.

Benefits

• A varied and cross‑functional role that keeps tasks interesting.
• A young, dynamic team with positive energy.
• The opportunity to be a key pillar in a rapidly growing company.
• A positive atmosphere and genuine human interactions.
• A premium work environment with state‑of‑the‑art facilities.
• Health insurance, meal vouchers, and a holiday bonus.
• Quality entertainment options including gaming consoles and sports tables.