Customer Experience & Insights Lead (Remote-friendly)

Evaneos is seeking a Customer Experience & Satisfaction Manager to champion the traveler voice and translate feedback into action. You will measure satisfaction at every touchpoint, oversee the quality of 600 partner agencies, and manage e-reputation to boost trust and conversion.

You’ll work with Product, Tech, Marketing, and Sales to drive prioritized improvements, report insights, and influence decisions that elevate the traveler experience across Evaneos’s network.