Customer Experience

Manager, Professional Services (EMEA) Customer Experience · Permanent · Hybrid · France (Remote)

About the role Semarchy is building a Professional Services practice that owns implementation from scoping through go-live, so customers reach value faster. PS owns time-to-first value, then hands off to Technical Account Management, which drives adoption. As Manager of Professional Services for EMEA, you will run day-to-day delivery across the region with internal consultants and subcontracted partners, close enough to the work to join a scoping call or recover a project that has gone off track.

Location France (ideally near Paris or Lyon), with up to 15% customer travel. Team A regional team of solution architects, data engineers, and project managers, plus subcontracted delivery partners across EMEA

Job requirements

What you'll bring

• 6+ years in Professional Services or consulting in enterprise software, with 2+ years leading delivery teams.
• Hands-on delivery experience in master data management, data integration, or modern data platforms.
• Experience writing SOWs and estimates, and managing utilization, forecast, and margin.
• Experience managing subcontracted or partner delivery resources.
• Fluent French and English, written and spoken.
• A bias toward time-to-first value and delivery quality.

Nice to have

• Prior experience at a systems integrator or specialized data consultancy.
• Experience with Semarchy xDM or SDP, or with platform-to-platform MDM migrations.
• Cloud data platform certifications (Snowflake, AWS, Azure, Google Cloud).
• Bachelor's or Master's in a technical discipline.

Job responsibilities

What you'll own

• Lead and develop the EMEA delivery team. Hire, coach, and develop solution architects, data engineers, and project managers, and run regular project reviews.
• Run delivery to a consistent standard. Hold every engagement, internal or partner-led, to Semarchy's delivery methodology, step in early when one drifts, and resolve escalations.
• Own SOWs and change requests for the region. Create, review, and approve SOWs, change requests, and proposals, with estimates the team can deliver and a forecast leadership can rely on.
• Own capacity and utilization in EMEA. Staff projects across internal consultants and subcontracted partners, onboard partners to Semarchy's standards, and keep utilization and margin on target.
• Operate as one team. Partner with Sales on scoping, with Technical Account Management on the handoff to adoption, and with PS leadership in the Americas on shared methodology and tools.

• Great flexibility: work from home or from our Lyon office, you also have the possibility to work from abroad 2 weeks / year
• Great health insurance, free for your family members
• Personal-growth support: on-line courses, conferences, books… training is key at Semarchy: you will attend training classes on a regular basis
• Work-life balance: we are very attentive to our teams’ well-being and insist on making sure you have a good balance between your personal and professional life; Semarchy has a specific Parenthood Charter