Customer Efficiency Manager - France / BeLux

Customer Efficiency Manager

The Customer Efficiency Manager orchestrates the entire end‑to‑end forecasting process, ensuring top‑tier service levels for customers and managing the financial impact of customer logistics.

Forecasting Leadership

• Lead, coordinate, and implement the local Sales & Business Planning (S&BP) process to align regional strategy and local execution.
• Drive and develop volume forecasts with Commercial team, ensuring forecast accuracy and strategic alignment.
• Coordinate daily, mid‑month, and month‑end landing projects for real‑time visibility into sales performance.
• Oversee promotion SKU forecasting and the promotion tracking file (OPF) in collaboration with Trade Marketing, Procurement, Planning, and Customer Service.
• Manage critical sales reports (Sales by Customer/Channel, Gross to Net, etc.) to ensure financial transparency.

Customer Penalty & Dispute Management

• Lead end‑to‑end customer penalty process, validating and contesting claims across departments.
• Ensure Supply Chain provides necessary details for accurate commercial planning.
• Chair penalty meetings with Finance, Customer Service, Supply Chain, Global Business Services and Legal.
• Lead negotiations with customers regarding logistics penalties, minimizing financial exposure.
• Coordinate with Customer Service and Supply Chain to ensure seamless delivery execution and manage credit notes & re‑invoicing.

Reporting & Problem Solving

• Develop and deliver daily sales reporting to support delivery performance and provide actionable insights.
• Lead resolution of delivery or order issues by navigating Sales, GBS, and Supply Chain.
• Partner with GBS and sales teams to coordinate invoicing workflow and budget follow‑up for customers.

Qualifications

• University degree in Business Administration, Supply Chain, Finance, or related field.
• 5+ years business experience in FMCG or alcohol beverage industry, ideally combining commercial and operational roles.
• Advanced proficiency in Excel and ERP systems (e.g., SAP).
• Strong communication skills, able to influence internal stakeholders and external customers.
• Proven leadership of cross‑functional meetings and management of complex processes with tight deadlines.
• Professional fluency in French and English.

Benefits

Total Rewards at Brown‑Forman is designed to engage our people for sustainable growth. We offer equitable pay structures, a premium employee experience, and a range of benefits reflecting our values and supporting a diverse workforce.

Equal Opportunity

Brown‑Forman Corporation is committed to equality of opportunity in all aspects of employment. It is the policy of Brown‑Forman Corporation to provide full and equal employment opportunities to all employees and potential employees without regard to race, color, religion, national or ethnic origin, veteran status, age, gender, gender identity or expression, sexual orientation, genetic information, physical or mental disability or any other legally protected status. Accommodations available upon request including an interpreter.

Additional Information

Requisition Type: Employee; Level: Leader; Global Job Level: L2; Number of Openings Available: 1.