Customer Data Manager

Customer Data Manager (H/F)
(Massy - France)
Founded in 2000, Ivalua is a leading global provider of cloud-based procurement solutions.
COMPANY OVERVIEW
At Ivalua we are a global community of exceptional professionals, who believe that digital transformation revolutionizes supply chain sustainability and resiliency to unlock the power of supplier collaboration. We achieve this through our leading cloud-based spend management platform that empowers hundreds of the world's most admired brands to effectively manage all categories of spend and all suppliers to increase profitability, improve ESG (environmental, social, and corporate governance) performance, lower risk, and improve productivity. Driven by our passions and fueled by our shared ambitions, we empower and challenge each other to create meaningful experiences for our colleagues, customers, partners, and communities.
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THE OPPORTUNITY
CONTEXT
Within the Customer Success team, the Customer Data Manager is dedicated to
KYC Management: Participate and roll-out the KYC strategy and processes defined for the company. Ensure effective deployment of the KYC policy with all contributors and ensure data quality for enabling accounts expansion.
Customer Contact & Company Data Management: part of KYC, prioritize customer contact management and company management to ensure Extranet data is up-to-date and well managed. Own the process for creating, validating, and updating customer data.
Customer Satisfaction Survey: Coordinate, launch, and analyze the global Customer Satisfaction Survey twice a year, collaborating with business departments to monitor action plans for improving customer satisfaction, which is key for account growth.
Extranet Enhancements for Customer data: Project steering to centralize and prioritize business needs. Collaborate with the R&D Extranet team to provide adequate enhancements to the CSM community. Ensure to collect and prioritise the business needs for Customer Data Management.
ROLE
Here at Ivalua, we are currently looking for a digital-savvy Customer Data Manager to oversee the collection, analysis, and management of customer data across the organization. This role is pivotal in ensuring data accuracy, integrity, and availability to support business decision-making and enhance customer experience. The ideal candidate will be responsible for designing and maintaining data governance processes, tools enhancements, ensuring compliance with data standards, and collaborating with cross-functional teams to improve data-driven strategies.
To be successful in this role, you will need to have a deep passion for data, analysis, and be a strategic thinker. You must have an outgoing personality as this role will collaborate with a variety of leaders from various organizations within the company.
WHAT YOU WILL DO WITH US
Manage day-to-day customer data operations, including collection, input, validation, and maintenance of customer data from multiple sources, ensuring accuracy, completeness, and consistency
Conduct regular audits of customer data processes and tools, identify gaps or discrepancies, and implement immediate improvements to maintain high data quality standards
Maintain and optimize customer databases and tools, including operating and enhancing existing tools on the Extranet for the CSM team
Participate in the bi-annual Customer Satisfaction Survey operations, supporting data collection and analysis
Support and coordinate customer data management projects by scheduling meetings, tracking progress, managing budgets, and communicating effectively with stakeholders such as executives, CSMs, Sales, Sales Ops, Finance and Extranet
Collaborate closely with CSM, customer service, marketing, sales and finance teams to ensure smooth data flows and alignment with business objectives
Ensure compliance with data privacy regulations (e.g., GDPR, CCPA) and internal policies, applying necessary security measures in daily operations
Generate regular reports and dashboards using Excel (pivot tables) and BI tools to provide actionable insights to business teams
Act as the primary point of contact for customer data-related questions and issues, providing hands-on support and troubleshooting
Continuously seek opportunities to improve customer data workflows and tools by adopting practical solutions to enhance efficiency
Facilitate clear communication between technical teams and business users to ensure data requirements are well understood and met
YOUR PROFILE
If you have the below experience and strengths, this role could be for you:
Bachelor's degree in Information Systems, Data Management, Business, or related field
At least 4 years of hands-on experience in customer data management or a similar operational role with project management on data
Good technical skills including Excel (pivot tables) & BI reporting tools. SQL is a plus
Proven experience in project coordination: organizing meetings, tracking deliverables, managing budgets, and stakeholder communication and follow-up
Solid understanding of data governance and data privacy regulations (e.g., GDPR, CCPA)
Experience working with CRM systems such as Salesforce, HubSpot, ServiceNow, or Microsoft Dynamics
Ability to analyze data and create reports that support business decision-making
Detail-oriented with strong organizational skills and a focus on data accuracy
Comfortable working in a fast-paced environment with multiple priorities
Excellent communication skills, able to work effectively with cross-functional teams
Fluent in English and French
Willingness to travel internationally (mainly USA, approximately once per semester)
SOFT SKILLS
Excellent time management, project management skills
Ability to prioritize tasks effectively
Strong verbal and written communication skills
Leadership qualities with the ability to engage and coordinate with diverse stakeholders
Team player who thrives in a collaborative environment
Adaptable and proactive in a dynamic, agile work setting
WHAT HAPPENS NEXT
If your application fits this specific position's needs, our skilled Talent team will reach out to schedule an initial screening call. Get one step closer to achieving your goals – apply today
Our Talent team will guide you through every step of the interview process - from preparation to completion. They're here to support you
Our recruitment process is designed to assess your competencies through a series of personalized interviews with internal stakeholders relevant to the role.
Interviews will be conducted virtually via video or on-site with face-to-face meetings.
LIFE AT IVALUA
Hybrid working model (3 days in the office per week)
We're a team dedicated to pushing the boundaries of product innovation and technology
Sustainable Growth, Privately Held
A stable and cash-flow positive Company since 10 years
Snacks and weekly lunches in the office
Feel empowered to pursue your goals with improved team collaboration and increased creativity/productivity
Unlock and unleash your full professional potential with our exceptional training and career development program
Join a dynamic and international team of top-notch professionals who are experts in their respective fields. Collaborate with like-minded individuals who are deeply passionate and highly motivated about their work. Experience a truly diverse and inclusive work environment where your unique contributions are highly valued
Regular social events, competitive outings, team running events, and musical activities,
Comparably recognized Ivalua for the following ) :
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United by our values we embrace diversity and equity in the broadest possible sense to create an inclusive workplace. To help our customers make supply chains more efficient, sustainable and resilient, we rely on a global team with a variety of backgrounds, skills and views. We believe in equal opportunity and in diversity as a driver of innovation that cultivates a spirit of inclusiveness, creates a productive and fun place to work, and provides fulfilling career opportunities for all Ivaluans.
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