Customer Care Specialist Sales & Marketing · Siège social · Temporairement à distance

About DQE

DQE is a fast‑growing, international SaaS company on a mission to help businesses unlock the full potential of their customer data.

In today’s data‑driven world, companies can only deliver great customer experiences if their data is accurate, reliable, and unified. That’s exactly where we come in.

Our mission is to help organizations worldwide turn customer data into a reliable and strategic asset that drives performance and customer experience.

With our platform DQE One, we empower over 800 large enterprise clients across multiple industries to enhance data quality, unify customer profiles, and drive smarter business decisions. Our solutions such as DataQ (data quality & enrichment) and Unify (deduplication & customer unification) process billions of data points each year and integrate seamlessly with major ecosystems like Salesforce and Microsoft Dynamics.

We operate globally across Europe, the Americas, and Asia, and continue to scale rapidly with strong double‑digit growth. Our recent strategic acquisition of Capency has further strengthened our expertise in data enrichment, segmentation, and customer intelligence.

Context

As DQE holds a very strong and unchallenged position in the European market, the business is now expanding globally.

If you’re looking for a company where you can make an impact and grow your career, DQE is looking for a Customer Care Specialist.

Missions & Key Responsibilities

As the Customer Care Specialist, you take full ownership of the customer support experience, end‑to‑end, with a strong focus on problem‑solving, clarity, and impact.

Technical Support & Investigation

• Analyze complex issues related to data quality, APIs, and workflows.
• Communicate root causes clearly and deliver actionable solutions.
• Collaborate closely with Engineering and Product teams.

Zendesk Ownership

• Ensure smooth ticket flows and fast response times.
• Leverage automation, triggers, and reporting to optimize performance.
• Work with client teams to share insights on customer behavior.
• Maintain strong SLA standards.

Technical Communication

• Turn complex data concepts into clear, business‑friendly explanations.
• Adapt your communication to both technical and non‑technical audiences.

Continuous Improvement

• Turn customer feedback into product insights.
• Contribute to improving processes, tools, and workflows.
• Build and enrich our Help Center.
• Help design a support model that scales internationally.

What You Bring

• Ownership & impact: your work directly drives customer satisfaction and retention.
• Deep curiosity and interest in Data Quality, a fast‑growing and strategic field.
• Career growth as we scale internationally.
• Cross‑functional collaboration with Sales, Customer Success, Product & Engineering.
• A chance to build, not just operate.
• Hybrid work model — 2 days remote per week.
• Located in Levallois (92), close to Levallois‑Clichy station.

Skills & Competencies

• Education: Technical background/education in IT, data, or a related field.
• Experience: 3–5+ years of experience in Customer Care, Support, or Project roles in a B2B SaaS or tech environment.
• Technical curiosity: comfortable working with data, APIs, and logs.
• Zendesk proficiency: automations, triggers, reporting.
• Languages: Fluent in French and English, both written and spoken.
• Analytical mindset: with strong attention to detail.
• Organized: ability to prioritize in critical situations.
• Structured thinker: enjoys building and improving processes.
• GenAI user: leverages AI tools in daily workflow.

Why join DQE?

Joining DQE means becoming part of an ambitious and fast‑scaling company at the heart of digital transformation. You’ll work on impactful data challenges, collaborate with international teams, and contribute to projects deployed within large, international organizations.

We are currently accelerating our international expansion, especially in the UK, Ireland, the US and Spain — making this an exciting time to join and grow with us.

At DQE, you’ll find:

• A high‑growth environment with real career opportunities.
• Innovative, data‑driven products with strong market demand.
• An international mindset and expanding global footprint.
• A collaborative and entrepreneurial culture.