Customer Care (Platform Adoption Specialist) - Italian speaker - CDI - Paris - F/H/X

We are seeking a highly motivated and customer-centric Customer Care (Platform Adoption Specialist) - Italian speaker to join our dynamic team to manage our international customers from our HQ based in Paris.

As a Customer Care (Platform Adoption Specialist) - Italian speaker, you will play a crucial role in ensuring a seamless transition and successful adoption of our platform by our clients.

You will serve as the primary point of contact for end-user enablement, platform improvement and issue resolution, helping our clients harness the full potential of our solution.

This role requires a passion for data & tech topics, excellent problem-solving skills, and exceptional communication abilities.

YOUR ROLE :

Primary point of contact for end-user enablement, platform improvement and issue resolution

Provide exceptional customer service by promptly addressing and resolving client questions, concerns, and technical issues through various channels (e.g., email, phone).

Conduct thorough training sessions and workshops to educate clients on the platform's features, functionality, and best practices.

Proactively identify and troubleshoot platform-related issues, working closely with cross-functional teams to provide timely resolutions.

Collaborate with the product team to gather client feedback, identify areas for improvement, and contribute to the continuous enhancement of our platform.

Contribute to the creation and improvement of internal processes, with a specific focus on international deployment

Maintain accurate and up-to-date records of client interactions, support tickets, and issue resolutions in our CRM system.

YOUR PROFILE :

Bachelor's degree in a relevant field or equivalent practical