Customer Care Operations Manager (Hybrid, Growth)

Onepilot is seeking a Customer Care Account Manager to lead a dedicated team of 10–30 agents for a client portfolio in a fast-paced environment. You will oversee operations, staffing, and service delivery to scale customer support and drive CSAT improvements.

You will build strong client relationships, provide strategic insights through reporting, and optimize processes across accounts. Fluency in German and English is required, with a third language a plus; hybrid work option available.