Customer Care Manager - Field Service & Tech Support Lead

Sidel is seeking a Customer Care Manager to join the ECA Service organization, based in Corcelles-lès-Cîteaux, France. You will handle customer requests related to emergencies, troubleshooting, and technical support during the warranty period and throughout the lifecycle, coordinating with Product and Technical Support teams.

This role bridges customers and the Services Manager, focusing on building trust, overseeing service requests, audits, maintenance operations, and warranty repairs, while