Customer Care Assistant - Bilingual French

ABOUT WEROAD: CONNECTING PEOPLE, CULTURES AND STORIES

Founded in 2017, We

Road is a fast-growing startup revolutionizing the travel industry in Italy, Spain, the United Kingdom, Germany, France, and Switzerland! With 200 employees and 3,000 Travel Coordinators, we are a community of travelers turning every trip into an unforgettable experience. We connect like-minded millennials and send them to over 300 destinations worldwide.

Our mission: to design and deliver experiences worth living and sharing, by rewriting the rules of the travel industry.

Does this inspire you? Before applying, read our Cultural Manifesto 👥

ABOUT THE ROLE

JOB TITLE: Customer Care Assistant LOCATION: Milan or Paris (hybrid role) CONTRACT TYPE: Internship AVAILABILITY: Full-time

Your responsibilities:\n\n

Be the first point of contact for our French-speaking We

Roaders and ensure a smooth, high-quality experience before, during, and after their trip.

Manage incoming requests across different channels (email, phone, Whats

App, social media, Zendesk).

Support travelers with booking management, payments, travel documents, and last-minute requests.

Collaborate with internal teams (Sales, Operations, Travel Coordinators) to deliver the best possible experience.

Support sales operations and the team when needed.

Manage FAQs, improve help center resources, and propose ideas to optimize processes.

Act as the “voice of the customer”: identify recurring issues and suggest improvements.\n\n

What we’re looking for:\n\n

Native French speaker with excellent English skills (written and spoken).

You enjoy human interaction: empathetic, patient, and solution-oriented.

Strong communication