CSM Leader – Hospitality SaaS & Growth

D-Edge Crs in Paris is seeking a Head of Customer Success Management to lead a team of Customer Success Managers and design a scalable operating model. You will drive customer retention, product adoption, and satisfaction across EMEA.

The ideal candidate will have over 8 years of experience in Customer Success, with a strong background in managing teams and enterprise accounts. Strong analytical skills and fluency in English and French are required.