CS Ops Leader: Scale Success with AI & Strategy

Pigment is seeking a Customer Success Operations Manager to own strategy, planning, and the operational backbone of the CS organization. This hybrid role is based in Paris and focuses on how CS plans, runs, and aligns to scale while delivering excellent customer experiences.

You will drive annual and quarterly planning, develop operating rhythms, and partner across CS, Services, Sales, Product, and Marketing to ensure clear roles and value-driven expansions.