CRM Manager

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In compliance to ISO standards 9001:2015, 14001:2015 and 45001:2023

Your role in our team:

You are part of the global CRM team working with the Group Head of CRM and our Business Areas to build-up, manage and advance our Sales and Service CRM processes and landscape to drive collaboration and growth at Koerber.

Key Tasks:

• Build-up, align and execute the Sales and Service CRM strategy for Koerber Group across our organizations.
• Run hands-on project management with our internal business and IT CRM community as well as external partners.
• Challenge and improve business processes and demonstrate how CRM can best support our Sales and Service Teams, i.e. opportunity or case management.
• Drive CRM user adoption and enable users globally.
• Promote benefits of CRM within the organization.
• Takeover end-to-end ownership for CRM-related workstreams, focused on Sales an Service within Salesforce platform tech stack.
• Drive clear functional specification setting for user stories / use cases.
• Define product owner visions setting and aligning CRM enhancement roadmaps with divisions.

Your profile:

• Degree/ Bachelor/ MBA in Engineering fields with excellent results.
• 2-5 years of relevant experience in Sales or Service Cloud technology projects or similar CRM implementation environments.
• Experience in fast-paced corporate environments and/or IT or strategy consulting is an advantage.
• Background in sales or service functions (project, strategic, or operational) is preferred.
• Proficiency in CRM systems, ideally Salesforce Sales/Service Cloud; experience with adjacent technologies is a plus.
• Demonstrated commitment to continuous learning, such as Salesforce or equivalent certifications/training (e.g., Salesforce Trailhead), is an advantage.
• Results-oriented individual with strong drive, commitment, and personal initiative.
• Strong communication and interpersonal skills, with the ability to collaborate effectively across multiple hierarchies in a matrix organization.
• A team player with a hands-on, agile mindset.
• Fluency in English (mandatory); German proficiency is an added advantage for both verbal and written communication.

We value diversity and therefore welcome all applicants - regardless of gender, nationality, ethnic or social origin, religion/belief, disability, age, sexual orientation and identity, and any other protected status.

Körber is a global technology company for intelligent manufacturing and supply chain solutions. As a reliable innovation partner, Körber turns entrepreneurial thinking into customer success by providing leading technology to fuel what's next - from end-to-end pharma production and advanced supply chain solutions to high-tech machinery and process equipment. Körber combines deep domain expertise with integrated hardware, software, and digital services, to help customers take the next step.