CRM DATA SPECIALIST - EMEA (CDD 6 mois) - F/M

Overview

CRM DATA SPECIALIST - EMEA

Fixed-term contract - Mid June/July to December 2026\n\n

As part of our dynamic EMEA Omnichannel Clienteling team, the CRM Data Specialist contributes to the implementation of the Clienteling Strategy and supports Moncler commercial performance.\n\n

This role manages day-to-day operational activities and plays a central role in communication with stores regarding CRM and Clienteling topics.

Your Impact\n\n

Data Management\n\n

Participate in setting CRM KPI targets at Area and Store level together with the Omnichannel & Client Performance Director, EMEA.

Support the Omnichannel & Client Performance Director, in the EMEA rollout plan of new CRM functionalities and store openings.

Monitor CRM KPIs, define action plans with Area and Store Managers, and share best practices.

Oversee the rollout, enhancement and performance tracking of clienteling tools, ensuring proper adoption by store teams (Monclient, VIBE, etc.).

Test new releases of the Monclient application and ensure ongoing maintenance.

Train store teams and new managers on CRM functionalities in Monclient.

Oversee database quality by monitoring user creation/deactivation, missing user information, duplicated clients, and unassigned clients.\n\n

Client Insights\n\n

Extract and analyze client data for studies requested by top management and internal teams, providing key learnings and recommendations.

Identify and forecast trends based on data analyses and propose related action plans.\n\n

Clienteling\n\n

Monitor campaign performance and present key insights to management and stores.

Produce monthly Clienteling reports (e.g., Wins) for management and stores.

Benchmar