CRM & Data Analysis Assistant

KEY RESPONSIBILITIES

• Client Data & Reporting
  • Assist in collecting, analyzing, and organizing client KPIs and CRM reports.
  • Provide boutique teams with regular data insights to drive clienteling actions.
  • Support monitoring of client outreach and performance across markets.
  • Perform structured and high‑impact analyses across departments to support business needs.
  • Support database management procedures: access rules, reassignment, merger, flagging.
  • Implement and monitor one‑to‑one clienteling campaigns and newsletters.
• Client Communications Campaign Support
  • Assist in tracking ROI and preparing post‑event recaps.
  • Coordinate boutique needs and collect data regarding clienteling animations.
  • Assist in invoicing and supplier payments.
• Boutique Collaboration
  • Act as a key point of contact for boutiques on client‑related topics.
  • Help collect qualitative feedback and share best practices.
  • Coordinate inter‑boutique deliveries across Europe and support overall office organization.

PROFILE

• Strong organizational and analytical skills.
• Excellent communication and collaborative attitude.
• Fluency in English (other European languages are a plus).
• Proficiency in Excel and PowerPoint is a must.
• Flexible, proactive, and eager to learn in a fast‑paced environment.
• Genuine interest in the luxury retail and client experience.

WHAT WE OFFER

• First‑hand experience in the heart of client strategy for a luxury Maison.
• Exposure to international markets and direct collaboration with boutiques.
• A dynamic, cross‑functional environment to grow analytical and project skills.

In our Group, you can start anywhere and go everywhere. Internal mobility is one of the best growth accelerators to develop within Richemont and our Maisons. We encourage our people to be curious, drive their own career, and dream big.