CRM Analyst and Administrator

Salesforce CRM – Sales Team (Customer Relationship Management)

• User onboarding & training: Organize onboarding sessions and train new users on Salesforce Sales functionalities.
• User support: Provide day-to-day support and guidance; define and promote best practices.
• Administration & maintenance: Ensure the platform remains operational in coordination with the external vendor.
• Data quality: Perform consistency checks on Accounts, Opportunities, Service Contracts, and Pardot synchronization.
• Reporting: Build and maintain reports and dashboards; produce KPIs.
• Tool enhancements: Coordinate platform changes and improvements with the external vendor.

Salesforce CRM – Support Team

• Onboarding & assistance: Support onboarding activities in coordination with Support managers.
• Administration & maintenance: Maintain the ticketing platform.
• Tool enhancements: Implement required platform updates and changes.

Thinkific LMS Platform

• Administration: Register learners and configure courses.
• Maintenance: Ensure platform stability and availability.
• Reporting: Track progress and certifications.
• Enhancements: Implement necessary updates and improvements.

Profile description

• Knowledge of data management and reporting tools (dashboards, KPIs, Excel macros).
• Business analysis skills.
• Fluent in English and French.
• Knowledge of Salesforce CRM (Sales & Support). Experience with Pardot and Thinkific is a plus.
• Strong internal and external collaboration skills.
• Communication and training abilities & attention to detail and problem-solving mindset.