Credit Controller Belux & France FR/ENG

Are you an experienced professional in accounts receivable management and do you have a solid expertise in credit management? Then this challenging role as Credit Controller at Miele is for you! In this position you are the liaison between our internal customers (sales and customer service) and external customers/dealers regarding our accounts receivable position. You will also work closely with the shared service centre in Poland, which manages the administration in detail. Together with your colleague credit controller, you are the point of contact for credit issues and debt collection within the Western Europe cluster.

Responsibilities

• Manage Miele's French-speaking debtor portfolio (Belux & France) and monitor associated credit risks.
• Oversee credit management processes, support continuous improvement initiatives, and ensure that objectives and policies are consistently achieved.
• Negotiate with customers and resellers on unpaid debts, overdue balances, insolvency issues, and payment arrangements.
• Approve credit limits, write‑off proposals, and bad debt provisions in accordance with the approval matrix.
• Maintain strong relationships with collection agencies and credit insurers, including managing litigation processes and dispute resolution.
• Escalate information to Key Account Managers and the Sales & Accounting Director when appropriate.
• Provide guidance and training on credit risk management policies and procedures, promoting compliance and consistent application of Miele's credit control framework.
• Cooperate with the Shared Service Centre in Poland on operational administration (bank transactions, refunds, allocations, etc.).
• Analyse root causes of credit issues and identify opportunities to improve credit performance and statistics.
• Proactively report outstanding balances, credit risks, and collection performance to the Cluster Accounting Manager and Sales Directors.

Qualifications

• Degree in Economics, Finance, Accounting, or related field, or equivalent professional experience.
• At least 5 years of experience in credit management, accounts receivable, or a similar credit control role.
• Strong negotiation and conflict resolution skills with a track record of constructive outcomes.
• Commercial mindset coupled with a customer‑focused approach and sound risk awareness.
• Advanced Excel skills (Pivot Tables and Power Pivot) and comfortable using ERP systems and Business Intelligence tools.
• Knowledge of SAP and/or Power BI is an asset.
• Structured, accurate, and well‑organized work style with strong attention to detail.
• Excellent verbal and written communication skills in French (C1) and English (C1).

Benefits

• Permanent contract.
• Competitive salary based on experience and skills.
• Flexible working hours and remote working (2 days per week).
• Work location: HQ Le Blanc‑Mesnil (or HQ Mollem in Belgium) with all necessary tools.
• A modern working environment at HQ Mollem.
• A stable family business with strong brand and customer focus.

We value diverse perspectives and are committed to equal opportunities for all. Please inform us of any specific needs or adjustments so that we can create an accessible experience for you.

Recruiter: Melina Vellemans ( ) –