Correspondent Quality Support Analyst

Position Details

Regular

Work Shift: 1st shift (United States of America)

Position Summary

Analyze closed loan files post - purchase for onshore and offshore teammates to validate compliance with pre‑purchase investor, legal, compliance and company guidelines. Provides quality assurance reviews and additional support to Operations to maintain consistency between campuses.

Essential Duties and Responsibilities

• Ensure quality and consistency for all Correspondent teammates, vendors, and sites through post‑purchase analysis sampling of loans purchased or process improvement efforts.
• Report findings/deficiencies as needed, using clear concise language.
• Participate in occasional training updates for Operations staff and provide feedback during monthly Quality Assurance calls.
• Validate information entered into Lending Space is accurate, findings are valid, and documentation present is acceptable/sufficient.
• Identify patterns in errors/deficiencies before they become trends and elevate as needed to applicable management.
• Mentor and train peers in areas of relative strength.
• Generate reports to assist with Operations production/monitoring as needed.

Qualifications

Required Qualifications

• High School Diploma or equivalent education and work‑related training.
• 2+ years of experience working with mortgage loan procedures and documents and/or quality assurance.
• Strong written and verbal communication skills.

Preferred Qualifications

• Bachelor's Degree in a business‑related field, or equivalent education and related training.
• 4+ years of experience in a finance or mortgage related field.
• Demonstrated proficiency using Black Knight Lending Space platform and Compliance Ease.

The annual base salary for this position is $54,000 to $65,000.

Benefits

All regular teammates working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax‑preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full‑time or part‑time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.