#CORE IT Operations Specialist (M/F) (H/F)
Job Description:
Airbus Helicopters is looking for an Infrastructure & Application Manager (RIA / ROA) - DevOps / SRE Oriented or an IT Operational Specialist to join the Support & Services and Manufacturing Services PSL within the PLM department based in Marignane, France.
Take flight with Airbus Helicopters!
Join us to shape the future of aeronautics and help protect lives during the missions carried out thanks to our helicopters. The Marignane site, France's 3rd largest industrial facility, located near Marseille and Aix-en-Provence, is undergoing a profound transformation to offer a high-tech, inclusive, and environmentally responsible work environment.
You will experience a unique professional journey at the heart of our helicopter manufacturing.
To learn more about our site and activities: .
Your future responsibilities :
As a member of the Support Engineering team, you will participate in organizing project management for both Agile teams and the Product Managers team, in order to guarantee the delivery of all projects within the S&S (Services & Support) scope.
Your main responsibilities will be the following:
- Operations (MCO) & SLAs : Guarantee the maintenance in operational condition (MCO) of the infrastructure in accordance with OLAs/SLAs. Monitor and track system performance against negotiated service level agreements (SLAs).
- Provisioning & CI/CD : Ensure the provisioning of new software packages and upgrades, continuous integration, and deployment on our containerized platform (OpenShift / Kubernetes).
- ITIL "As Code" : Apply ITIL-based support processes-including incident, problem, change, configuration, and event management-by translating these processes into automation via an automation chain (e.g., Ansible) to prevent recurrences.
- Support & SRE : Provide level 3 application support on web technologies (complex log investigations, HTTP/S flows). Identify and implement technologies and processes that improve the reliability, efficiency, and availability of the system environment.
- Budget & FinOps : Manage and optimize the IT and Cloud budget for your application scope (FinOps approach) by right-sizing resources.
- Continuous Improvement : Inform the IT Product Manager of improvements, updates, and product obsolescence management.