COO / Head of Strategy / Systems Architect Lime Vizio $

Lime Vizio

Product: High-volume e-commerce (US / Canada)

Format: Remote, full-time

Timezone: Los Angeles time (PST / PT)

About the role

We are looking for a COO who owns operations and profit , not just processes.

This role is about turning a complex, high-volume eCommerce business into a predictable, scalable, and margin-driven system .

You will be responsible for fixing operational inefficiencies, structuring execution, improving unit economics, and building systems that scale without chaos.

Responsibilities

• Own end-to-end operations across the business
• Drive EBITDA growth and improve unit economics
• Reduce cost per order, refunds, cancellations, and inefficiencies
• Redesign core operational flows (order - routing - fulfillment - resolution)
• Build structured systems, ownership, KPIs, and SLAs
• Replace manual work with automation and AI-driven workflows
• Improve execution stability and fulfillment predictability
• Scale operations 2x+ without proportional cost increase
• Work directly with CEO on priorities, trade-offs, and execution

Requirements

• Strong eCommerce experience is mandatory (high-volume operations)
• 8+ years in COO / operations / systems / strategy roles
• Proven experience scaling operations 2x+
• Strong understanding of unit economics and profitability drivers
• Experience building and optimizing systems (not just managing teams)
• Hands-on experience with automation and AI tools
• Experience with remote/distributed teams
• Ownership mindset and strong decision-making ability

Not a fit if

• you have never worked with high-volume eCommerce
• you cannot explain unit economics clearly
• you manage processes but do not fix systems
• you avoid ownership or decision-making
• you rely on manual work instead of building systems

Nice to have

• Marketplace / aggregator model experience
• Experience managing peak seasons (Valentine Day, etc.)
• BI / dashboards / financial modeling
• Experience scaling vendor networks

What we offer

• Remote, long-term cooperation
• Direct impact on revenue and profitability
• Full ownership of operations
• Fast decision-making, low bureaucracy
• Opportunity to rebuild and scale systems

  Required skills

  • Operations Management - 5+ years
  • eCommerce - 3+ years
  • Unit Economics - 3+ years
  • Process Optimization - 5+ years
  • Automation / AI - 2+ years

  Language

  • English - B2+ (Upper-Intermediate or higher)

  About Lime Vizio

  Lime Vizio is a product-driven e-commerce company operating in the floral and gifting industry across the United States and Canada.

  We build and manage high-volume platforms that connect customers with local florists and delivery partners. Our focus is on conversion, operational efficiency, and reliable execution – especially during time-sensitive moments like Valentine Day and Mothers Day.

  We operate as a remote-first team with strong ownership, data-driven decisions, and clear accountability.