Content Management Manager

Content Manager, Member Education (France) – you will lead the creation, development, and refinement of French-language blogs, FAQs, and educational content across text, audio, video, and infographics. You are an expert at creating compelling content that makes a positive and demonstrable impact. With excellent verbal and written communication skills in French, you possess proven project‑management and relationship‑building abilities. You thrive on autonomy, are passionate about understanding the specific challenges faced by French entrepreneurs, and create educational content that addresses these issues head‑on.

Responsibilities

• Localized Execution: Take accountability for the delivery of meaningful member‑facing content tailored to the French regulatory and business landscape, promoting self‑service and feature awareness.
• Safety & Compliance: Create educational content (always‑on and ‘just‑in‑time’) to help French members reduce fraud and financial crime, aligned with local security standards.
• Support Optimization: Drive reduction of support contact volumes by educating members on existing products and self‑service options.
• Cross‑functional Collaboration: Act as the bridge between operational, marketing, and PR teams. Coordinate activity between our international hubs and the French market.
• Social Engagement: Build an operating structure that enables our teams to effectively react, respond, and engage with members across French social platforms.

Qualifications

• Native or bilingual mastery of French (written and spoken) is essential, with professional fluency in English to collaborate with our international teams.
• You’ve spent at least 4 years in a content or marketing role, preferably responsible for your own copy and strategy.
• You have deep experience in the French SME/TPE/Auto‑entrepreneur market.
• You have experience working in Fintech (understanding of French banking/neobanking is a plus).
• You are a fast learner, able to grasp French market specifics and local business regulations quickly.
• You know your way around the French language in detail. Working with and upgrading the tone of voice for the market is a challenge you tackle with creativity and linguistic precision.
• You love working with data to translate customer feedback into actionable content.
• You are self‑driven, a creative thinker, and love producing digital content.
• You have worked with CRM tools such as Iterable, Twilio, or Kustomer.
• You have worked with CMS tools such as Contentful or Wordpress.

Benefits

Our location‑specific employee benefits are designed to cater to the unique needs of Tideans.

EEO Statement

We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently‑abled status. We celebrate diversity in our workforce as a cornerstone of our success.