Consultant - Service Operations

Consultant – Service Operations

McKinsey & Company seeks a Senior Associate in Service Operations to join our Operations Practice in Europe.

Who You’ll Work With

Driving lasting impact and building long‑term capabilities with our clients is not easy work. You thrive in a high‑performance culture, pick yourself up when you stumble, and have the resilience to try another way forward. In return for your drive, determination, and curiosity, we provide resources, mentorship, and opportunities you need to become a stronger leader faster than you ever thought possible.

Your Impact

As a consultant in our two‑year Operations Excellence Program (OEP), you will work on client engagements in the same way as any other McKinsey consultant. You will play an active role in problem solving for clients, including identifying issues, forming hypotheses, designing and conducting analyses, and synthesizing conclusions into recommendations. You will gain leading‑edge operations and consultancy skills, primarily through on‑the‑job coaching, which will be complemented by the OEP’s structured capability‑building program. Upon completion of the program, successful consultants will join our global group of leading experts in operational excellence.

Your Application

Please submit your application in English, including your CV and transcripts (high school, university, etc.), with all relevant grades.

Your Qualifications and Skills

• Master’s degree and exceptional academic performance
• Initial experience or strong interest in AI‑powered service innovation, including digital solutions, robotics, and emerging technologies such as Generative AI, intelligent agents, and AI‑native service models—ideally in banking, insurance, software, or consulting contexts
• Proven record of leadership in a work setting and/or through extracurricular activities
• Mobility and enthusiasm for taking on European assignments during the work week
• Exceptional analytical and quantitative problem‑solving skills
• Ability to communicate complex ideas effectively, both verbally and in writing, in English and local office language

Seniority Level

Associate

Employment Type

Full‑time

Job Function

Administrative, Customer Service, and Project Management

Industries

Retail, Telecommunications, and Utilities

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Courbevoie, Île-de-France, France 3 weeks ago