Conseiller expérience client

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Aperçu du poste

En tant que Conseiller Expérience Client – Front, vous êtes le premier point de contact pour les demandes des clients. Votre mission : garantir un service de qualité optimale, dans le respect des règles et politiques de l'entreprise.

Au cours d'une journée type, vous devrez :

• Réceptionner les appels des agences commerciales.
• Apporter un support de premier niveau aux clients payeurs.
• Identifier, reformuler et catégoriser les demandes.
• Enregistrer les demandes dans l'outil de suivi.
• Proposer des solutions alternatives adaptées.
• Orienter vers les bons outils selon la nature de la demande (facturation, dépannage…).
• Assurer le suivi des demandes en cours.
• Participer à la continuité de service OTIS Line : gestion des appels, alarmes, sécurité techniciens (Dati), priorisation des interventions…
• Remonter les opportunités ou risques (résiliation, dysfonctionnements…).
• Contribuer à l'amélioration continue des processus et à la transmission des savoirs.
• Faire évoluer le process de gestion des clients payeurs...

Ce dont vous aurez besoin pour réussir :

• Formation : Bac Pro, BEP, BTS ou équivalent
• Excellente communication et sens du service
• Capacité d'écoute, de reformulation et de gestion des réclamations
• Maîtrise des outils de téléphonie, CRM et télésurveillance
• Rigueur, ponctualité, curiosité et autonomie
• Capacité à gérer des situations complexes et à proposer des améliorations

Quels sont les avantages ?

Nous vous offrons un package complet :

• Treizième mois
• Contribution de l'entreprise aux cotisations santé & prévoyance, avantages du comité d'entreprise
• Plan d'épargne entreprise
• Participation
• Cantine d'entreprise/Tickets restaurant
• Accord télétravail  

Postulez dès à présent

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day. 

Otis is the world's leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio.  

You may recognize our products in some of the world's most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.  

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You'll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you'll gain working alongside the best and brightest, keep us connected and on the cutting edge.  

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.   

Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do.  We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.  

Become a part of the Otis team and help us #Buildwhatsnext 

Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at

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