Complaints Handler

Location : Greater Paris Area (3 days onsite per week)

Time Commitment : 1.0 FTE

Description : Ensure Complaints governance and oversight of Complaints Management process with patients, customers and manufacturing sites.

Key Responsibilities

• Managing complaint INBOX, logging and categorizing complaints and accepting reported cases
• Reviewing investigational reports, overseeing CAPAs and maintaining respective KPIs
• Contribution to Product & Manufacturing oversight
• Support during external audits and regulatory inspections
• Single Point of Contact for Manufacturing sites, Pharmacovigilance and Medical information and PQC reporter.