Community Engagement Coordinator

Summary

The ASPCA’s Community Engagement program works in New York City to assist pet owners who need support to care for their animals by addressing underlying systemic issues, such as socioeconomic distress, lack of access to resources, domestic violence, medical or mental health considerations. The Community Engagement Coordinator will work as part of a team to create relationships with key community-based organizations (e.g., human service organizations, animal welfare groups, NYPD & law enforcement agencies) and identify pet owners who would benefit from ASPCA or other services. The Coordinator will participate in field work, including visiting clients’ homes to coordinate services, transporting animals from veterinary hospitals to the ASPCA hospital, and attending community events. The Coordinator will partner with community stakeholders to develop strategic alliances that increase awareness of ASPCA’s services, with the goal of keeping more pets healthy and in their homes. This role is responsible for executing engagement plans that incorporate community feedback for successful entry of ASPCA services into communities. They will directly connect clients to services and maintain partnership engagement to facilitate better access to services. The position reports on-site daily to the Long Island City (Queens) office. The schedule for this role will either be Tuesday through Saturday with 8‑hour shifts approximately 9am‑5pm. This shift is subject to change at the discretion of the ASPCA.

Responsibilities

Program Outreach & Engagement (40%)

• Participate in events and meetings that promote the ASPCA and NYPD partnership, strengthen relationships with social service partners and benefit the community.
• Coordinate and lead ASPCA hosted events (vaccine & grooming) 1-2 times per month.
• Facilitate partnerships with community-based organizations, government agencies and faith-based organizations in New York City and advocate for the integration of pet-related services within existing delivery systems.
• Build relationships with social service agencies, law enforcement and key government agencies, to generate new cases for the department.
• Deliver 4-6 trainings per month to community-based organizations, government agencies and law enforcement on the ASPCA’s services, animal welfare and the inclusion of animal issues in human services.
• Work collaboratively with Senior Manager and Community Engagement team to develop strategic community outreach concepts and execute the planning, coordination and logistics for the events.
• Collaborate with other ASPCA departments to ensure access to services (for clients) and program goals (for ASPCA programs).

Case Management, Transportation & Field Work (40%)

• Act as a case lead and provide case management from initiation to completion. Communicate with clients to gather historical information on their pets’ needs and develop intervention plans that include ASPCA services and referrals to social service agencies when needed. This position will carry 8-10 cases at a time.
• Transport animals from CE and NYPD cases in the five boroughs, and occasionally transport animals to partners in the Northeast.
• Conduct field visits and develop intervention plans for cases, including frequency of visits and action plans.
• Provide referrals for mental health, adult protective services, substance abuse and other services as needed.
• Participate in large‑scale NYPD and Community Engagement cases that require the physical removal and transport of animals. Assist with daily care (cleaning kennels and habitats, walking and feeding dogs and cats, providing enrichment, doing laundry, etc.) for these animals 1-2 times per week for up to 4 weeks on a few occasions per year, with flexibility to extend in certain circumstances.

Special Projects and Professional Development (20%)

• Serve as the event lead on events that benefit the NYPD partnership (Paws & Police vaccine event, National Night Out, Heroes in Human Services Awards, etc.) as needed.
• Attend (minimum) one local conference/training per year to develop professional goals and promote career growth.
• Regularly attend ASPCA Voices to cultivate presentation skills.
• Contribute to the department’s monthly newsletter by writing stories on special cases or relevant events.

Exemplifies the ASPCA’s Core Values

• Has Commitment and dedication to improving the lives of animals.
• Demonstrates Ownership and feels responsible for outcomes.
• Believes in Team – that we are stronger together.
• Seeks to Elevate others and reimagine what is possible.
• Focuses on Impact, specifically making change for animals.

Qualifications

• Strong interpersonal skills.
• Proficient in public speaking.
• Ability to lift up to 40 lbs., stand for long periods and work outside in various conditions.
• Animal handling experience a plus.
• Fluency in Spanish strongly preferred.
• Strong team player, as well as ability to work independently.
• Must provide a valid driver’s license upon hire and pass a motor vehicle history check demonstrating a safe driving history. Must also pass a Department of Transportation Medical Exam.
• Computer literacy with particular proficiency in MS Word, Excel, PowerPoint. Civicore experience a plus.

Compensation and Benefits

Starting pay for the successful applicant will depend on a variety of factors, including but not limited to education, training, experience, location, business needs, internal equity, market demands, or budgeted amount for the role. The target hiring range is $25.97‑$27.41 per hour. For more information on our benefits offerings, see the ASPCA benefits page.

Language

English (Required), Spanish.

Education and Work Experience

High School Diploma (Required). Minimum of 2‑3 years’ experience in community services, client services, social services, community organizing, advocacy or a related field.

Our EEO Policy

The ASPCA is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to a reasonable accommodation under the rights of the Americans with Disabilities Act and applicable state or local laws. Please inform the ASPCA’s People Team if you need an accommodation to complete any forms or otherwise participate in the application process. ASPCA is an Equal Opportunity Employer (M/F/D/V).