Communication Access Manager

Agency

Dept of Health and Human Services

Division

Deaf and Hard of Hearing

Job Classification Title

Program Manager I (NS)

Position Number

Grade

NC20

About Us

The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence.

Description of Work

DSDHH is hiring! We are seeking a leader in the Deaf, Hard of Hearing, DeafBlind community with a proven track record of eliminating communication barriers for individuals as our next Communication Access Manager!

In this role, you will be responsible for the development, implementation and coordination of services, resources and policies related to effective provision of communication access services for Deaf, Hard of Hearing and DeafBlind individuals. You will be a member of DSDHH’s Executive Management Team. In addition to the Communication Access Program, you will also oversee the Medicaid Communication Access team.

You will evaluate in-house and out-of-house sign language interpreters. Sign language interpreters will look to you for skill development training opportunities. You will also be responsible for public outreach, education, resource development and service coordination related to the provision of sign language interpreting services and the provision of additional communication access services.

Knowledge Skills and Abilities / Management Preferences

Salary Range: $70,478 -$123,336

Recruitment Range: $70,478 -$82,000

• Demonstrated skills in leadership, management and supervision, including supervision of supervisors.
• Advanced ASL proficiency required.

Physical Requirements

Ability to travelAbility to work after hours and on weekends as needed.

Position is eligible for a hybrid-teleworking schedule to include weekly onsite work hours.

About the NC Division of Services for the Deaf and Hard of Hearing (DSDHH)

The Division of Services for the Deaf and Hard of Hearing works to ensure that all Deaf, Hard of Hearing, or Deaf-Blind North Carolinians have the ability to communicate their needs and to receive information easily and effectively in all aspects of their lives, especially their health and well-being.

Compensation and Benefits

The State of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis). Employees also receive paid vacation, sick, and community service leave. In addition, paid parental leave is available to eligible employees.

Minimum Education and Experience

Bachelor’s degree from an appropriately accredited institution and three (3) years of program experience related to the area of assignment, including one year of supervisory program experience; or an equivalent combination of training and experience.

EEO Statement

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.